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If you are filing a bug report, please include the browser(s) and operating system that the error shows up on, and exactly the steps needed in order to reproduce it including the URL where it happens.

If you contact Ryan directly (a.k.a Green Tortuga), it may take longer to get a reply. He does go on vacation, falls behind in email, and so forth. If the matter can be handled by a specific group of members such as an administrator or moderator, you'll likely get faster responses from the group than from Green Tortuga.